Our Story
Here at CH we're passionate about helping to improve your wellbeing.
We’ve worked hard to create easy access to natural, pure, toxin-free products to scent your home and help boost your mood and we hope you love our products as much as we do. We are Heather and Natalie and we're sisters who, for the last 25 years, have been involved in the essential oil business... and yes, we smell amazing... well, most of the time!
We thought you might like to know a little more about us and our lovely little wellbeing business. We grew up in the family essential oil business and we're really excited to bring our pure CH Oils, Blends, Room Sprays and so much more to you to lift your mood, ease your mind and bring joy to your senses.
We love to hear about what you think so please drop us a note - we'd love your feedback, suggestions or just to get to know you a little better.
Heather & Natalie
Heather
Hi, I'm Heather. I'm wife to Matthew and Mum to Connie, Ada, Rosie, Timone and Pumba... Connie and Ada are our very small and very cute humans and the rest are very patient family pets! I love that we're introducing our family business to you and I'm hoping you'll love it as much as we do. Our products are made for the most important place on earth...home! It's certainly my favourite place, my sister's favourite place on the other hand is on horseback (so yes, I smell amazing all the time....Nat, just most of the time!).
Natalie
Hi, I'm Nat. I'm Mum to Dolly (my Cockapoo ♥) and Duece and Ted (my horses) oh and partner to Rick, poor boy..! I'm a British Horse Society accredited professional coach and I'm also an Advanced level dressage rider. I'm a real morning person, which is lucky as Heather is definitely an afternoon person! (she just loves to sleep!) Our family business has always been essential oils which has been good as it's always meant that the smell of horses was never an issue in our house growing up. I've been blending and mixing 100% pure essential oils since I was tiny and I love how they can change your mood, lift you up, transport you to happy places or just wrap you in a sense of calm.
Customer Information
Delivery and Returns
Shipping
UK Postage and Packing
Standard Delivery:
£3.95 to mainland UK. 3 - 5 business days
Express Delivery:
£6.50 to mainland UK. 1-2 business days delivery
Europe Postage and Packing
Small or Light Items - £4.95
Large or Heavy Items - £14.95
Worldwide Shipping
We can arrange delivery worldwide with high reliability. The charge will reflect only the cost of shipping to the country required and orders can generally be delivered within 14 days.
Returns and Refunds
Returns and Exchanges
Should you be unhappy with your purchase we will exchange or refund purchases if returned in original condition within 14 days of receipt. Exchange goods may incur a further postal charge, however, this would be communicated prior to dispatch. Our returns policy conforms to the requirements of The Consumer Protection Regulations 2000. If a customer wants to cancel an order they can do so by giving written confirmation within seven working days from the day after that on which the goods were received.
Credit Card Refunds
On return of items we can only credit funds to the credit/debit card used for the original purchase. Please allow 30 days for the refund to appear on your statement.
Important Product Information
Pure Essential Oil
All pure essential oils are for external use only. Do not apply directly to skin. Keep out of reach of children. Store in a cool dark place. Not tested on animals.
Perfect Blends
Store in a cool dark place. Not tested on animals. External use only. Do not apply directly to skin. Keep out of reach of children.
Roll on Blends
Store in a cool dark place. Not tested on animals. External use only. Keep out of reach of children.
Room Spray
Store in a cool dark place. Not tested on animals. External use only. Keep out of reach of children.
Pillow Spray
Store in a cool dark place. Not tested on animals. External use only. Keep out of reach of children.
Christmas Room Spray
Store in a cool dark place. Not tested on animals. External use only. Keep out of reach of children.
Christmas Tree Spray
Store in a cool dark place. Not tested on animals. External use only. Keep out of reach of children.
The Legal Stuff
Privacy Policy
This privacy policy governs how Evergreen Distribution T/as CHlife, (‘we’) collect, uses, maintains and discloses information collected from users (‘you’ the ‘user’) of the www.chlife website (the ‘site’).
This privacy policy applies to all users of the site and all products and services offered by chlife.
We recognise the importance of protecting the privacy of personal and financial information and have introduced strict policies and security measures to protect your information and will use the information we collect in accordance with:
The Privacy and Electronic Communications (EC Directive) Regulations 2003.
The EU General Data Protection Regulation (Regulation EU 2016/679) (GDPR).
What information do we collect?
We may collect personal identification information from users in a variety of ways including, but not limited to, when users visit our site, register on the site, complete a form, subscribe to a newsletter. Additionally, we may collect personal information in connection with other activities, services, features or resources we make available on our site, including the checkout facility.
The personal information we may collect, use, store and transfer includes:
1. Identity data
Includes: first name, last name, username or similar identifier, marital status, title, date of birth and gender.
2. Contact data
Includes: billing address, delivery address, email address and telephone numbers.
3. Financial data
Includes: bank account and payment card details.
4. Transaction data
Includes: details about payments to and from you and other details of products and services you have purchased from us.
5. Technical data
Includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
6. Profile data
Includes: your username and password, purchases or orders made by you, your interests, preferences and feedback or survey responses.
7. Usage data
Includes: information about how you use our website, products and services.
8. Marketing and communications data
Includes: your preferences in receiving marketing from us and your communication preferences. This helps us to manage our relationship with you and ensures you only receive communications from us that are relevant and timely.
Users may, however, visit and use our site anonymously.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities and it may adversely impact upon our ability to fulfil any contract we may have with that user.
Web browser cookies
Our site may use ‘cookies’ for important site functionality and to enhance user experience. Please see our cookie policy for full details.
How we use collected information
chlife collects and uses personal information for the following legitimate purposes:
1. To improve customer service
Your information helps us to respond more effectively to your customer service requests.
2. To improve our site
We continually strive to improve our websites based on the information and feedback we receive from you.
3. To process transactions
We may use the information users provide about themselves when placing an order only to service that order. We do not share this information with outside parties, except to the extent necessary to provide the service.
4. To send periodic emails:
The email address users provide for order processing will be used to send information and updates regarding their order. It may also be used to respond to any enquiries, and/or other requests or questions pertaining to the order.
If users have also specifically opted in to our mailing list, they will also receive emails that may include company news, updates and related product or service information. If at any time the user would like to unsubscribe from receiving future emails, we include unsubscribe instructions within each email, or a user may contact us via our website or the contact information provided at the end of this policy.
How we protect your information and security
We adopt appropriate data collection, storage and processing practices and security measures to safeguard all data and protect against unauthorised access, alteration, disclosure or destruction of your personal information.
Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
However, while we take all reasonable steps to protect your personal information, you accept that no digital data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security, unless this is due to our negligence.
Third party data sharing
We do not store payment card details and we do not share customer details with any third parties, other than those details that parties may require to assist us to fulfil your order.
Data retention
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, warranty or reporting requirements.
Your legal rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed to be your acceptance of those changes.
Contact us
Please contact us if:
You have any questions regarding this privacy policy.
You have any questions regarding the practices of this site.
You would like to object to any processing of your personal information that we carry out for our legitimate interests.
You have any questions about the information we hold about you, or to change your contact preferences.
Terms and Conditions
Evergreen Distribution T/As chlife are completely dedicated to your satisfaction as a customer. If you have any comments or suggestions please email us at hello@chlife.love
Contact us
By Post to
Evergreen distributors T/As CHlife
523 Hunsworth Lane
East Bierley.
Bradford. BB4 6RN
United Kingdom
By email: hello@chlife.love
Making a Purchase
Making a purchase from chlife online is easy. Just browse the site, click the items that you wish to buy and place them in the shopping cart. When you have finished shopping click on "Proceed to checkout" and you will be asked for the details we need to satisfy your order. All orders are subject to availability of stock and if there is anything that we are unable to supply we will immediately inform you and adjust your order to reflect the removal of the items.
If a customer wants to cancel an order they can do so by giving written confirmation within seven working days from the day after that on which the goods were received.
Fast Delivery
We will dispatch orders placed before 3pm GMT on the same day. UK customers can expect their purchases to arrive in 2 to 3 working days.